Privacy Policy

Your privacy is very important to us.  This privacy policy discloses how Smartpay Limited (“Smartpay”, “we” or “us) will collect, use and share personal information about you.  Smartpay recognises the need for appropriate protections and management of the personal information you provide us.

What information do we collect?

Personal information is any information about an identifiable individual.  When you register for services that we may offer, place an order, subscribe to our newsletter, fill out a form or download a software development kit (“SDK”) you provide us with, and we may collect, the following personal information (without limitation):

    •    Your name;

    •    Your email address;

    •    Your phone number; and/or

    •    Your Smartpay customer number.

What do we use your personal information for?

Any of the personal information we collect from you may be used in one of the following ways:

    •    To personalize your experience of the Website (your personal information helps us to better respond to your individual needs);

    •    To improve customer service (your information helps us to more effectively respond to your customer service requests and support your needs);

    •    To process transactions, or deliver purchased products or services requested;

    •    To track traffic through our Website; and

    •    Such other purposes that we will notify you of at the time we collect your personal information.

The personal information you submit is gathered only on a voluntary basis; you may choose to not provide the personal information, although this may mean that you are unable to access certain services.

Who do we share your information with?

We do not sell personal information to third parties.  Except as set out below, your personal information, will not be exchanged, transferred, or given to third parties for any reason without your consent.

We may share your personal information with third parties in the following circumstances:

    •    To the extent necessary to deliver purchased products or services requested;

    •    To the extent necessary with our service providers who assist us in operating our Website, conducting our business, or servicing you, so long as these parties agree to keep this information confidential; and

    •    Where we believe in good faith that we are required to do so by law.

We may provide non-personally identifiable information to other parties for marketing, advertising, or other uses.

How do we protect your information?

We implement a variety of security measures to safeguard against loss, access, use, modification or disclosure of your personal information when you enter, submit, or access your personal information.

We will retain your personal information only for as long as necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws.  Your consent to such purpose(s) remains valid after termination of our relationship with you.

We will take all reasonable steps to ensure that your personal information is accurate, up to date, complete, relevant and not misleading.

Do we use cookies?

Yes.  Cookies are small files that a site or its service provider transfers to your computer hard drive through your Web browser (if you allow) that enables the sites or service provider’s systems to recognize your browser and capture and remember certain information.  We use cookies to:

    •    Track traffic patterns to our Website. 

    •    Ensure that the most relevant content is being shown to you.

If you would rather we did not use cookies with you, you can refuse them by turning them off in your browser and/or deleting them from your hard drive. You will still be able to visit our Website.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at

This Website may contain links to third party websites for your convenience and information.  Smartpay does not control these sites or their privacy practices.  We do not endorse or make any representations about third party websites, and any personal information you choose to give these sites will not be covered by this privacy policy.  We encourage you to review the privacy policy of any company or website before submitting your personal information.

Your Right to Access Information

You may contact us to access, or request correction or deletion of your personal information.  However, if you have any questions regarding this Privacy Policy you may contact us on one of the following:

Phone:  0800 476 278 during regular business hours in New Zealand (9.00am – 5.00pm Monday to Friday)

Mail:  PO Box 100490, Auckland, New Zealand. Attention: Privacy Officer


Changes to Privacy Policy

We may change this Privacy Policy at any time.  If we decide to change our Privacy Policy, we will notify you in this Privacy Policy, by email, or by means of notice on our home page.

This privacy policy was last updated on July 2014.